FAQ

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• Administration and Contact

• Can I be billed to one address and have my order delivered to another?

  Yes. The application allows you to manage up to 5 different addresses from your administration panel.

• Your service telephone number does not answer why?

  Possibly it is because he calls outside our office hours. This is from 7 a.m. to 3:00 p.m. Monday to Thursday and Friday from 7 a.m. to 1:30 p.m.

• I would like to make a purchase, but due to the number of banners that are necessary, I would prefer to contact you through another means than the Internet.

  Use our contact form or call us by phone.

• We are a store in Gran Canaria and we would like to sell your products. Is it possible to get a special rate for us?

  Of course. We always support our distributors.

• I would like to cancel an order that I have made. how can I do it?

  Use our contact form or call us by phone.

• Quality

• I have a 6 meter mast, which flag size is the most appropriate?

  For a 6-meter mast, the most requested measurement is 150 x 100 cm, although up to 225 x 150 cm measurements can be installed.

• Is it possible to receive a sample of your products?

  Yes. We can send you free samples of our flags, freight collect.

• What fastening does the flag have to tie to the mast?

  Usually two metal rings at the ends of the left side of the flag.

• Can you do another finishing system?

  Yes. We can make any type of finish.

• I would be interested in buying the current Spanish flag and the flag of the second republic with the shield they have in the catalog, and I would like to know, specifically if the shields are the size they appear in the drawings and if they are printed on the fabric or glued to it

  Our flags are made one by one. Shields are integrated into the printing process.

• The 1.50 x 100 Spanish flag, embroidered, is it made of satin fabric?

  It is satin / polyester

• We would appreciate receiving a catalog and price list of your items.

  Use our contact form indicating the details of your company.

• I would like to know if the flag is washable. I bought one a long time ago and it is very dirty.

  The flags are washed in cold water, you can add a little detergent.

• Returns

• When I have received the order, I have noticed that there is a defective flag. I can change it?

  Yes. At no cost to you, Nacex will pick it up and bring you another in perfect condition.

• If by mistake or for any other reason, I do not want the flag that I have ordered. Can I have my money back?

  No cash, but you will receive a voucher for the amount of your order that you can exchange for any other item, whenever you want.

• Shipping and Transportation

• By what means of transport, will my order arrive?

  You can choose between traditional postal delivery and express delivery via NACEX. Depending on your location, it may take 7-10 days by postal service. In courier shipments the term for the peninsula is between 24 and 72 hours.

• I would like to know how much the shipping costs are, since I do not see this information anywhere

  Shipping costs are calculated at the end of the order before confirming and are due to the destination you have chosen.

• Do you have stores, so I can see your products?

  No, but you can visit us at our factory in Hospitalet (Barcelona).

• I would like to know if you can ship to the United States. I live in the state of Michigan

  Of course. We ship worldwide

• Payments

• How do I pay for my order?

  There are several forms of payment and the application gives them a choice when ordering. The most common is by credit card with a secure server. It has no risk. You can also choose cash on delivery and by bank transfer and pay-pal.

• What is the cheapest form of payment for me?

  They all have the same cost.

• If I choose the payment method "Bank transfer", does my order take the same.?

  No. until the bank payment is verified, the order can not go out

• How does the "cash on delivery" order work?

  You pay at the time the shipment arrives.

• Delivery term

• What is the delivery time of the flags?

  They are generally served between 24 to 72 hours for standard models. If they are custom flags, the average deadline is 7 days.

• Do you also ship to the Canary Islands? What is the delivery time in that case?

  Yes. We send to every part of the world. The theoretical delivery times for the Canary Islands are 72 hours, but we cannot guarantee them since we depend on customs and it can be extended a bit without being able to influence it.

• Budgets and Manufacturing

• Can I request a quote, so they can make me a personalized flag?

  Of course. At todobanderas.com, we manufacture any type of flag from an original. In order for us to send you a quote, we need to know several things: 1-Flag measurements. 2-Number of units. 3-Place of destination. 4-Minimum data of the applicant (name, phone, email ...).

• If I don't have a valid original, can you draw it?

  Yes. We will provide you with a detailed budget that includes the cost of digitization.

• We are an association and we would like to manufacture a flag and distribute it through its website. It's possible? Does it have any cost?

  It is a service that we offer at no cost.

• I would like to know if it is possible to make a flag of Spain with the Barça emblem (like the ones there are from Real Madrid)

  If possible.

• Can you phone me for a quote?

  Use our contact form to provide us with your phone number.

• I would like to know if the cost of printing is included in the price of the advertising banners

  Yes. The price is the total price with all expenses included

• am interested in a flag of my municipality, but I do not see it on the web. Can you do it?

  Yes, without any problem

• Can you print photos on the flags?

  Yes, without any problem

• I would like to know if they have the shields of cities in the world

  We have many graphic files, use our contact form requesting the one that is your interest.

• I would like to know if you have flags of car brands

  We have countless flags related to the automotive world

• Consulting your website I have seen that there is a pack of regional flags. Are lifting ropes included?

  No. The rope is a separate element.